Privacy Policy

Privacy Policy

This Privacy Policy describes how Celtyn (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 3m0ajw-ec.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
Account information including your username, password, security questions and other information used for account security purposes
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address)
Online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies

How We Use Your Personal Information

Providing Products and Services: to fulfill orders, process payments, manage your account, and enable returns/exchanges
Marketing and Advertising: to send you promotional communications via email, SMS, or postal mail
Security and Fraud Prevention: to detect and prevent fraud or malicious activity
Communicating with You and Service Improvement: to provide support and improve our Services

Cookies
We use Cookies to power and improve our Site and Services, perform analytics, remember preferences, and personalise content. See Shopify’s Cookie Policy for details: https://www.shopify.com/legal/cookies

Use of Phone Numbers and SMS Compliance

If you provide us with your phone number, we may use it to communicate with you via SMS for transactional or marketing purposes, depending on your preferences. We only send text messages with your express consent and always in compliance with applicable SMS marketing laws.

Abandoned Cart via SMS
Celtyn’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Third-Party Data Sharing and SMS
If your personal information is shared with non-affiliated third parties, this does not include SMS opt-in data and consent.
"The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."

How We Disclose Personal Information

We may share personal information with:

Vendors or service providers (e.g., payment processors, logistics providers)
Business and marketing partners
Affiliates
Legal or regulatory authorities (as required)
In connection with a merger or business transaction

We do not sell or share personal information of individuals under the age of 16.

Third Party Websites and Links
Our Site may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Children's Data
We do not knowingly collect or process data from children. If you believe a child has provided us personal information, please contact us for removal.

Security and Retention
We implement reasonable security measures but cannot guarantee absolute security. We retain data as long as needed for account management, legal obligations, and service provision.

Your Rights

Depending on your location, you may have the following rights:

Access, correction, or deletion of your data
Data portability
Opt-out of data selling or targeted advertising
Restriction or objection to processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority

You may exercise your rights by contacting us at info@celtyn.com. We may request identity verification before processing requests.

International Users
Your personal information may be processed outside your home country, including in the U.S., under suitable legal safeguards like Standard Contractual Clauses.

Contact Us
If you have questions or want to exercise your rights, contact us at:
info@celtyn.com